AutoSense
mobile app
App design
AutoSense & Spa wanted to make life easier for its customers, especially its regulars. Until then, they had to come in person, call or send an email just to find out if a slot was available. This wasted time for both them and the team. Customers had no way of knowing exactly when their car would be ready, so they often ended up waiting on site. The studio also lacked its own digital channel for communicating with customers.
TouchPoint designed a mobile app with two core features: quick appointment booking and real-time wash tracking. Users sign in with a single tap via Google or Apple, and their cars only need to be added once. Customers see available slots right on their phone, choose a service package with clearly displayed prices and confirm. An hour before the visit they receive a reminder, followed by a notification for every change in their car’s status.
AutoSense & Spa received a development-ready design of more than 60 screens covering the entire customer journey. Booking an appointment takes under a minute, with no calls, emails or visits. Customers save time, plan their day better and decide for themselves when to pick up their car, without waiting on site. The studio now has its own channel for reminders and notifications that builds loyalty and drives repeat visits.
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